Executive - Customer Support

Title: Executive - Customer Support
Department:
Customer Support
Location:
Chennai
State:
Tamil Nadu
Experience:
3 - 8 years
Status:
Hot
Description

Providing a quality service and high levels of customer care are at the heart of Qube's business philosophy. The Customer Support department is critical to the delivery of this philosophy and is highly committed to providing an outstanding customer support. Our Customer Support executive is offered a non-scripted working environment where the free exchange of ideas is encouraged. The role holders act as Customer Advisors, capable of taking ownership of customer enquiries and carrying them through to resolution.

Responsibility

Responsibilities of the job holder includes, but not limited to,

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution,
  • Liaising with Product engineering / Sales / Billing regarding complex issues,
  • Build sustainable relationships and trust with customer accounts through open and interactive communication,
  • Prepare reports based on collecting customer information and analyzing customer needs,
  • Be updated on the latest industry best practices

The responsibilities mentioned above are not exhaustive and may be expanded from time to time.

Experience and Skills
Competence Essential
Education Any Graduate degree
Knowledge
  • Proven customer support experience
  • Proficient user of the Internet and the ability to learn new technologies quickly
Skills
  • Strong written and verbal Communication skills and a good influencer
  • Problem solving skills
  • Analytical thinking